Most pathetic experience with Mweb

I have had theeee most frustrating and terrible service ever in my entire life. Never ever have I experienced what I experienced with Mweb. Incompetence on another level. I have waited a month now and my internet was a simple move from one location to another and it's been an absolute horror that up till now I have not been connected and activated and they actually tried to debit an amount of R575 off my account. Lucky thing I had only R500 in account.I have reported them to the Ombudsman as well for misconduct. I would never suggest anyone to take them,in fact I am praying that I can get out and cancel,rather I get another service provider because they honestly DO NOT KNOW what they are doing. Unprofessional, *********** and frustrating. They have an app which is not helpful at all,you can put down queries and nobody even bothers to respond or call you. I have spent over R500 in airtime just calling them and they take forever to answer. My only concern is they will charge me a cancellation fee for their incompetence and I have to deal with this frustration. My husband says we rather just pay them instead of allowing them to make me so angry. I got so mad this morning to the point of crying and almost had an anxiety attack. Please don't ever consider Mweb for anything.