MOST FRUSTRATING SERVICE!!!!!

I logged a call on the 23rd of January 2026 to change my internet lte service with Mweb from MTN to TELKOM. I was told the order would be processed & I would receive my new sim card in 3-5 days. Needless to say that this did not happen! No communication from them whatsoever. I have made numerous calls to them with the miserable OTP's to prove over & above their recorded calls. Everytime I followed up I got a new story. Eventually last week Thursday 05/02 Gretchen escalated my issue FOR REAL unlike Thuso who said the same thing on the 2nd of Feb & I received communication to RICA myself for the order to be processed. I did this via the link & received notification from the link all was well! Yesterday I get the same link as a reminder - i tap on it, it says link has been used. I call again 09/02 & get told my verification did not go through! I must email it.... I do it. After all this I get another notification about the RICA, I tap on link again, once again it says link has been used. So with all the ****ming happening in SA, can MWEB understand the frustration of me now not knowing what the hell is going on. & all I want to do is switch, it's not like I do not want to use their services!!!!!!