MOST FRUSTRATING (NON) SERVICE

Since last week, 26 January, I have been experiencing a really bad connection on my ADSL. The signal is intermittent and extremely slow. I am supposed to have a premium uncapped service. I specifically had Mweb take over my Telkom account because I find it too frustrating to work with Telkom. When I called the call center, they made my do all sorts of technical trickery, but nothing could be resolved. I got an Sms the next day, stating that they have escalated the problem. Heard nothing again, and phoned in. Same story as the previous time, no joy. Mean time, I have such a bad connection that I can hardly get whatsapps. Yesterday, I get called to say that Telkom cannot see anything wrong with the line (I am convinced the line is damaged - there had been some tree felling on the property next door). Mweb scheduled an online booking with me to resolve the issue. They would call last night at 7.30 and try to establish what was wrong. I cancelled a dinner meeting to be able to work with them on this. NO CALL. I have spent hours (on cellphone costs) trying to resolve this, but there seems to be no commitment from Mweb, whatsoever. This is not the service I signed up for. Disgusted!!!