Most displeased with mweb

I CALLED MWEB TODAY. WAITED FOR OVER AN HOUR AND MY AIRTIME RAN OUT. I EMAILED THEM ON THE 29 TO SAY I AM MOVING TO A DIFFERENT PLACE. I RECEIVED AN EMAIL AND A WHATSAPP. NOONE CONTACTED ME TODATE. I FIND MWEB *********** AND VERY IRRESPONSIBLE. MY MONEY I TRANSFERED INTO THEIR NEDBANK ACCOUNT COULD NOT BE FOUND OR TRACED SOMEIME BACK.. I EVENTUALLY PAUD THEM OVER 1200 AND PAUD CASH INTO THEIR BANK ACCOUNT FROM THE PLAZA BRANCH. I WOULD CAUTION ANYONE TRYING TO USE THEIR INTERNET SERVICES.