#MoreproblemsWEB (MWEB)

I once thought MWEB was the best in the business and took the negative comments from subscribers with a pinch of salt. Little did I know that I was going to get a rude awakening from my slumber. To all those I once recommended this company, I humbly ask for your forgiveness. Besides having a poor customer service, there have an appalling customer service system which does not serve any purpose. My internet was cutoff a week ago on a Thursday and to get someone to resolve has been an issue till today, a week later. I am outside the country and the customer service system does not accomodate calls from outside the country. When my wife tried to get the issue resolved she is getting excuse after excuse despite doing all I could for her to be included as an account holder. After all was done, now they shift the blame to Vodacom which is not part of my contract. This *********** company is expecting me to pay a full amount for services that are not existing. Their network drops every now and then to add on to the numerous problems they have. Whoever wants to join, do so at your own risk, but make sure you have a backup plan that may end up being your only plan.