1 reviews | Active since May 2016

23 Jun 2016, 09:05

MORE THAN 2 WEEKS LATER AND PROBLEM STILL NOT FIXED !!!!

<p>WE HAVE REPORTED NOT BEING ABLE TO RECEIVE ANY MS OFFICE FILES (WORD, EXCEL AND POWERPOINT) MORE THAN 2 WEEKS AGO AND AGAIN YESTERDAY. EACH TIME WE ARE PROMISED THAT THE PROBLEM WILL BE SOLVED SOON. AND STILL NOTHING HAS HAPPENED !!!!!!!!!!!!!<br /> <br />WE ARE BOOKKEEPERS, TAX CONSULTANTS AND ACCOUNTANTS AND MOST OF OUR CLIENTS SEND US THEIR WORK ON EXCEL SCHEDULES.<br /> <br />SINCE WE HAVE NOT BEEN ABLE TO RECEIVE THESE FILES FOR MORE THAN TWO WEEKS NOW, WE ARE LOSING LOADS OF INCOME !!!!!!!!!!!!!!!!!<br /> <br />WE HAVE BEEN WITH MWEB FOR MORE THAN 15 YEARS - BUT OVER THE LAST YEAR, WE HAVE HAD NUMEROUS PROBLEMS WHICH EITHER TAKE AGES TO FIX OR HAVE NEVER BEEN FIXED ---- OUR WEBSITE WHICH WAS IN FULL OPERATION, HAS BEEN DISABLED SINCE YOU'VE TAKEN OVER OUR DOMAIN ---- STILL WAITING FOR THAT TO BE FIXED TOO !!!!!!!!!!!!!<br /> <br />IF YOU DO NOT FIX THIS PROBLEM WITHIN THE NEXT 6 HOURS, WE WILL HAVE NO OTHER OPTION BUT TO CANCEL OUR COMPLETE PACKAGE, WHICH INCLUDES OUR DOMAIN AND TAKE IT SOMEWHERE ELSE !!!!!!!!!!!!!!!!!!!!<br /> <br />WE ARE FURIOUS ABOUT THIS AND WILL NO LONGER TOLERATE YOUR INCOMPETENCE !!!!!!!!!!!!!!!!!!!!!<br /> <br />CONTACT EITHER JOHN MAGERSTEIN OR SALOME MAGERSTEIN ----------- URGENTLY !!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (2)
Mweb
Mweb's reply23 Jun 2016, 12:01
Official

Good day salome-van-burick-magerstein

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

's update24 Jan 2017, 16:30
Reviewer Update

Case solved.

Thank you MWeb !