Monthly debit orders not working and then our fibre gets suspended

This is the 2nd month in a row that your stupid debiting functionality is not working!!!!!!!!

Last month we had the funds available in our account, the same this month. But you people are having issues debiting the money and then suspend our service. WHAT THE HELL!!!!!

We have gone onto our online profile and selected to use the same previous bank details and it keeps coming back unsuccessful. The funds are there and the bank details are correct!!!!!!!!!!!!!!Last month we updated the details with the previous details and we were charged but the funds were not cleared by Capitec and they would not release it without the vendor (MWEB) confirming not receiving the money.

I contacted MWEB waiting for almost an hour to speak to someone. Just to be referred back to my bank. And the bank sends me right back to call MWEB. Then I was told to call PAYFAST........GEEEEEEEEEEEEEEEZ!!!!!!!!!! I AM NOT A PAYFAST CUSTOMER, I AM AN MWEB/VUMATEL CUSTOMER. FOR **** SAKE,!!!!! TAKE OWNERSHIP AND SOLVE THIS ****** ISSUE MAN!!!

ME, THE CUSTOMER, HAS TO SPEND MY TIME AND MONEY PHONING AROUND AND WAITING FOR HOURS TO BE ASSISTED. PAYFAST EVENTUALLY CONTACTED THE BANK TO RELEASE THE FUNDS AND WE HAD TO WAIT TO BE RECONNECTED. THIS MOTH NOW THE SAME ****** ISSUE!!!!!!!!!!!!!!!!!!!

WHY CAN YOU NOT JUST PLACE US ON A FOCKEN NORMAL DEBIT ORDER INSTEAD OF THIS PAYFAST ***!!!!????

IT IS NOT WORKING!!!!!!!