Month to Month uncapped

I am very upset with MWEB's service. On 25 September I signed up for the month to month uncapped service. I only started to use this service on 1 October, and on 4 October I cancelled my service due to very very very low speed. Then they informed me that I need to give one months notice. I now received my invoice from them and guess what, they want me to pay for the month of November as well. This is not what a month to month contract is. I spoke to a representative at the consumer protection council and according to them month to month means if you do not want the service for the coming month, you can cancel as you pay upfront for the service. I tried to sort this out with MWEB, but they are useless if it comes to customer service. I forwarded all the complaints and feedbacks to the consumer protection council and logged a complaint with them. If anyone read this, PLEASE do not fall for the month to month story. If is false!!! I will post an update on this as soon as I had feedback from the consumer protection council. Little few people know that you can complain with them and they have a 90% success rate to solve your problems.