DM
David M

1 reviews | Active since Feb 2011

09 Feb 2017, 11:36

Month to Month Contract - but still forced to pay for 2 months

<p>To whom it may concern, I requested to cancel my mweb account on the 6th Feb Online. My contract indicated that I was Month to month and I clicked cancel. It was then that I was told my accound would be canceled only on 1 April, This is shocking I am on a month to month contract, I have paid for this month February, I cancelled at the beginning of the month yet I must still pay for another month, but mweb can't take into consideration that I have no access to the Internet because I don't have a line so they are charging me for a service they cannot provide, you are *****ing from clients, if I was still making use of the service then I would understand, but as far as I'm concerned this is disgusting. I want my service cancelled immediately and you can have the month I have paid for Feb as I have not used the Internet since 6 Feb! It is unacceptable for you to do this! If I was to sign up again this would put me off majorly and I would use another provider! Use your cancellation policy to your discretion and when a client is not able to use your service, which is out of my control give them the option to cancel immediately!!! David (Mbew cancellation dispute ref mwb ********** </p>

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Replies (2)
DM
David M's update09 Feb 2017, 12:38
Reviewer Update

Ok - just got a reply from the Cancellations Department Manager - they have canceled my contract as a gesture of goodwill. This goes a long way to restore my faith in Mweb. Until now - I have had only excellent service from the=m

Mweb
Mweb's reply09 Feb 2017, 15:42
Official

Good day durban555

Thank you for taking the time to bring this matter to our attention.

We're glad to see that the matter has since been resolved.

Kind regards

MWEB Client Services