DJVV
DEAN JANSE VAN VUUREN
1 reviews | Active since Oct 2012
19 Oct 2015, 10:45
Month month contract to 12 month contract!!!
I called MWEB to cancel my subscription as i was never informed that MWEB is not Torrent friendly.<br> This is a month to month contract and when calling in to cancel i was advised that i am on a 12 month contract.<br> I never signed any document and i feel this is *****. (People can make decisions for me?????!!!!!).<br> R239.00 UNCAPPED ADSL!!! (Gaming?, Emails? whatever whatever!!!)<br> <br> I REQUEST THAT THIS MATTER BE RESOLVED A.S.A.P. <br> <br> <br> <br>
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Mweb's replyOfficial
19 Oct 2015, 15:31Hello Deanzaro1,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply19 Oct 2015, 15:31
Official
Hello Deanzaro1,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services