"Monitoring" won't fix my problem

<p>Today, I called the call centre again, and I explained that this has been going on for two weeks now and that I have called and resorted to HelloPeter as well. My port was reset and I told the agent that it does not help because after two hours the line just goes down again. Once again I was told to monitor the situation. It really seems that this is the only "solution" that Mweb employees can suggest - monitoring the problem. If this is my first complaint, by all means, I will monitor the situation, but this was not the case.</p> <p> </p> <p>On Saturday and Sunday morning we had no internet access, never mind the less than 1 Mbps that we got the last two weeks. After my first HelloPeter complaint I was put in touch with someone from the technical department and as luck would have it the speed was great when he tested it. But two hours later I could not even use the internet.</p> <p> </p> <p>Everyone keeps telling me that there's something wrong on the line since it keeps dropping, but no one has a solution. Today I was told that Telkom needs to fix the exchange if the problem persists. It is clear that this is a persistent problem. </p>