Monies went into a wrong account while instructed by a consultant

I have made a deposit of R2928.00 (25 January 2018 into the Mweb account guided by a Mweb consultant. i have not receive any feedback of my deposit. After phoning Mweb a staff (Ryan) from the accounts department asked for the proof of payment. I have sent the proof and the next day a guy by the name of Andres has called and said that the monies went into the wrong account. he was rude and told me he cannot help and I need to go to the bank. I have been to FNB and the account cannot be traced. I have written an email to them on the 8th February and I had no response. on the 12 Fefruary Ryan has contacted me and promised to look into the matter. he said he will investigate listen to the voice recording and get back to me on the 15 February. At 2pm I sent him another email because I could not get him on the phone. he had sent me a mail and told me he will give me feedback this morning 15 February. i have sent him another email at 1:24pm and no response as yet. this is pathetic service. Can anybody help. I am having a problem since November 2017.