Money wasting and energy draining

Nightmare to deal with. Between my husband and I we have spoken to approximately 16 consultants in the last 2 days. Paid 24th August a process that was communicated to us as to be automated, we sitting without Internet for 2 days. The wrong information was communicated to us there is no automated process each time a different consultant tells us the matters been escalated. We have requested for a manager of the support department to contact us as we have requested the service request to be marked as critical up to now we have no Internet they take our money bt they provide us with terrible service. During this lockdown we are required to work from home, kids are doing online schooling and this is the service we get as if our country do not have enough incompetency. They cannot provide us with some sort of proof of what's happening in which we can then atleast provide our superiors with. So about 500r of airtime later and at my wits end I resort to hello Peter in which this is most likely not even going to be resolved so what exactly is the rights of a consumer when it comes to MWEB? The cancellation process as I have investigated also takes a hell of a long time so its not like we can sign up with another service provider. Something has to be done as these people have time to play games whereas we all basically hanging on to our jobs at this point. Provide your people with sufficient training and atleast have a call back option that's not going to take a million years to get back to us. You exploiting people and especially in this critical times where Internet has become an essential service we definitely don't need this kind of ****! DO NOT SIGN UP WITH MWEB AT ALL!!! I'M A CLIENT FOR 9 MONTHS AND I DO NOT Recommend. Not even worth one Star