WT
Warren T
1 reviews | Active since Sept 2026
07 Sept 2026, 14:02
Money taken without concent and no support
I cancelled my account because they just don't provide any acceptable service. You can try call support and after 30 mins they just hang up on the call. Their app support they answer which might just be the AI and then hours go by and no support. When I cancelled my account, they owed me money and they just created an invoice to take the money. Is this legal? They have for over a year now also been sending me an sms that they have no right to, but I can't get them to stop. No opt out on the sms either.
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Mweb's replyOfficial
07 Sept 2026, 14:11Hi Warren,
We understand how frustrating this experience must have been and can appreciate why you feel disappointed. Difficulties reaching support, concerns regarding account credits or refunds, and ongoing unwanted communications can understandably leave customers feeling unheard and unsupported. While we're dissapointed to hear that you are no longer with Mweb, we want to assure you that we take all customer feedback seriously and remain committed to improving the experience we provide to both existing and former customers.To enable us to investigate your concerns further, please send us a direct message via Hello Peter with the email address linked to the account as well as details of the amount in question. We'll gladly take a closer look and provide clarity on the matter.
Kind regards,
Mweb Team
We understand how frustrating this experience must have been and can appreciate why you feel disappointed. Difficulties reaching support, concerns regarding account credits or refunds, and ongoing unwanted communications can understandably leave customers feeling unheard and unsupported. While we're dissapointed to hear that you are no longer with Mweb, we want to assure you that we take all customer feedback seriously and remain committed to improving the experience we provide to both existing and former customers.To enable us to investigate your concerns further, please send us a direct message via Hello Peter with the email address linked to the account as well as details of the amount in question. We'll gladly take a closer look and provide clarity on the matter.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 14:11
Official
Hi Warren,
We understand how frustrating this experience must have been and can appreciate why you feel disappointed. Difficulties reaching support, concerns regarding account credits or refunds, and ongoing unwanted communications can understandably leave customers feeling unheard and unsupported. While we're dissapointed to hear that you are no longer with Mweb, we want to assure you that we take all customer feedback seriously and remain committed to improving the experience we provide to both existing and former customers.To enable us to investigate your concerns further, please send us a direct message via Hello Peter with the email address linked to the account as well as details of the amount in question. We'll gladly take a closer look and provide clarity on the matter.
Kind regards,
Mweb Team
We understand how frustrating this experience must have been and can appreciate why you feel disappointed. Difficulties reaching support, concerns regarding account credits or refunds, and ongoing unwanted communications can understandably leave customers feeling unheard and unsupported. While we're dissapointed to hear that you are no longer with Mweb, we want to assure you that we take all customer feedback seriously and remain committed to improving the experience we provide to both existing and former customers.To enable us to investigate your concerns further, please send us a direct message via Hello Peter with the email address linked to the account as well as details of the amount in question. We'll gladly take a closer look and provide clarity on the matter.
Kind regards,
Mweb Team