LM
Londi M
1 reviews | Active since Dec 2022
13 Apr 2026, 10:34
Money over service
Mcm I have been Mweb for 2 years now only find out that I have been paying for Norton virus which was never installed on my PC and now it my fault because I have never called them to follow-up . My question was , before they started deducting weren’t they suppose to check if they have provided the client with everything 🤷🏽♀️been told it’s my responsibility 🤔like honestly ???? What to I know 🤔.now I am being told that I need to pay for this month before they cancel???? After paying all this time?????and no refund will be given to me 🤦🏽♀️🤦🏽♀️Ay shame it’s more about money than service
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Mweb's replyOfficial
13 Apr 2026, 10:49Hello Londi.
We hear how upsetting this is, especially discovering a charge for Norton that you believed was never activated, and then being told you’re responsible for following up despite not receiving value. That understandably feels unfair, particularly after 2 years of being a customer. To properly review the Norton subscription, billing history, and cancellation handling, this needs secure account access so we can verify exactly what was provisioned, when it was added, and how it was communicated. Please send us a private message with your registered Mweb email address so we can locate your profile and escalate this directly with our billing and product team. Once verified, we’ll review the charges and the cancellation requirement, including whether any correction or adjustment applies based on your account history. We’ll take this through properly and keep you updated once we’ve reviewed everything end-to-end.
Kind regards,
The Mweb Team
We hear how upsetting this is, especially discovering a charge for Norton that you believed was never activated, and then being told you’re responsible for following up despite not receiving value. That understandably feels unfair, particularly after 2 years of being a customer. To properly review the Norton subscription, billing history, and cancellation handling, this needs secure account access so we can verify exactly what was provisioned, when it was added, and how it was communicated. Please send us a private message with your registered Mweb email address so we can locate your profile and escalate this directly with our billing and product team. Once verified, we’ll review the charges and the cancellation requirement, including whether any correction or adjustment applies based on your account history. We’ll take this through properly and keep you updated once we’ve reviewed everything end-to-end.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 10:49
Official
Hello Londi.
We hear how upsetting this is, especially discovering a charge for Norton that you believed was never activated, and then being told you’re responsible for following up despite not receiving value. That understandably feels unfair, particularly after 2 years of being a customer. To properly review the Norton subscription, billing history, and cancellation handling, this needs secure account access so we can verify exactly what was provisioned, when it was added, and how it was communicated. Please send us a private message with your registered Mweb email address so we can locate your profile and escalate this directly with our billing and product team. Once verified, we’ll review the charges and the cancellation requirement, including whether any correction or adjustment applies based on your account history. We’ll take this through properly and keep you updated once we’ve reviewed everything end-to-end.
Kind regards,
The Mweb Team
We hear how upsetting this is, especially discovering a charge for Norton that you believed was never activated, and then being told you’re responsible for following up despite not receiving value. That understandably feels unfair, particularly after 2 years of being a customer. To properly review the Norton subscription, billing history, and cancellation handling, this needs secure account access so we can verify exactly what was provisioned, when it was added, and how it was communicated. Please send us a private message with your registered Mweb email address so we can locate your profile and escalate this directly with our billing and product team. Once verified, we’ll review the charges and the cancellation requirement, including whether any correction or adjustment applies based on your account history. We’ll take this through properly and keep you updated once we’ve reviewed everything end-to-end.
Kind regards,
The Mweb Team