1 reviews | Active since Aug 2009
MONEY DOWN THE TOILET
<p>IT SEEMS THAT I AM DONATING MY HARD EARNED MONEY TO MWEB RATHER THAN PAYING FOR A SERVICE. I AM FORCED TO USE MY MOBILE DATA (WHICH I AM ONLY SUPOSED TO USE WHEN I AM OUT OF RANGE) BECAUSE AS USUAL NO WIFI CONNECTION. CALL THEM & YOU HAVE TO SPEND ABOUT R100-R150 ON EACH CALL. SORRY MWEB I DONT HAVE THAT KIND OF MONEY TO SPEND ON CALLS TO YOU REGULARLY. MOST OF THE TIME ITS A WASTE. I REPORT COMPLAINTS ON FACEBOOK & TO MY SURPRISE THEY RESPOND. BUT THEN THEY TELL YOU, YOU HAVE TO CALL THE CALL CENTRE. SO WHY BOTHER WITH THE MESSAGE OPTION IF YOU DONT WANT TO SORT OUT THE PROBLEM. WHAT EXACTLY ARE YOUR CUSTOMERS PAYING YOU FOR!</p>
Hi vyjen
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Hi vyjen
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
So they called today . I was told I would be called by technical support the next day as they were fully booked with calls for today. Anyway they called today instead & my phone was switched of charging. If I knew I would not have switched off my phone.
So they called today . I was told I would be called by technical support the next day as they were fully booked with calls for today. Anyway they called today instead & my phone was switched of charging. If I knew I would not have switched off my phone.