MT
Mantwa T
1 reviews | Active since Feb 2017
01 Jun 2026, 08:54
****MMERS WHO TAKE YOUR MONEY AND PROVIDE NO SERVICE
They do provide you with a service but want to make you pay clawback????? I am cancelling because you are taking my money but I dont have fibre. You technicians tell me that they have raised the issue with vuma guess what I contacted vuma not ticket logged. Do not sign up with these ****mers
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
01 Jun 2026, 09:22Hello Mantwa
Thank you for bringing this to our attention. We can see how frustrating this situation has been, especially when you are being billed without having an active fibre service and are not receiving clear feedback on the progress of the fault.
Regarding the feedback from Vumatel, fibre providers manage the physical infrastructure and fault resolution on the line itself. If a fault was expected to be escalated and there is no corresponding record, this points to a breakdown in the escalation process, which we take seriously and need to investigate thoroughly.
We have arranged for our Retentions team to contact you directly to take full ownership of this matter. They will review your billing concerns, validate the status of any escalations with Vumatel, and guide you through the most appropriate next steps, whether that is restoring your service correctly or assisting with your cancellation fairly and transparently.
Your experience is important to us, and this will be handled with the urgency and care it deserves.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply01 Jun 2026, 09:22
Official
Hello Mantwa
Thank you for bringing this to our attention. We can see how frustrating this situation has been, especially when you are being billed without having an active fibre service and are not receiving clear feedback on the progress of the fault.
Regarding the feedback from Vumatel, fibre providers manage the physical infrastructure and fault resolution on the line itself. If a fault was expected to be escalated and there is no corresponding record, this points to a breakdown in the escalation process, which we take seriously and need to investigate thoroughly.
We have arranged for our Retentions team to contact you directly to take full ownership of this matter. They will review your billing concerns, validate the status of any escalations with Vumatel, and guide you through the most appropriate next steps, whether that is restoring your service correctly or assisting with your cancellation fairly and transparently.
Your experience is important to us, and this will be handled with the urgency and care it deserves.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
MT
Mantwa T's updateReviewer Update
01 Jun 2026, 09:37This is not only frustrating it is also affecting my work as I work from home. I had to now buy data of 500 so that I can work while you guys debited my account month end. How is this fair? Cancel this and I am not paying any clawback for a service not rendered
MT
Mantwa T's update01 Jun 2026, 09:37
Reviewer Update
This is not only frustrating it is also affecting my work as I work from home. I had to now buy data of 500 so that I can work while you guys debited my account month end. How is this fair? Cancel this and I am not paying any clawback for a service not rendered
Mweb's replyOfficial
01 Jun 2026, 16:40Hi Mantwa,
Thank you for your response and for sharing the impact this is having on your work. It’s completely understandable how frustrating and unfair this feels, especially when you rely on a stable connection to work from home and have had to spend additional money on data while still being billed. This is not the experience we want for you.
The matter remains with our Retentions Team, and they are actively engaged in addressing both the service interruption and billing concerns. They have been asked to take full ownership of your case and to reach out to you directly as a priority to work through the cancellation request and ensure everything is handled fairly and transparently.
We remain focused on ensuring your concerns are addressed properly and that you receive clear guidance on the next steps without further delay.
Kind regards,
Mweb Team
Thank you for your response and for sharing the impact this is having on your work. It’s completely understandable how frustrating and unfair this feels, especially when you rely on a stable connection to work from home and have had to spend additional money on data while still being billed. This is not the experience we want for you.
The matter remains with our Retentions Team, and they are actively engaged in addressing both the service interruption and billing concerns. They have been asked to take full ownership of your case and to reach out to you directly as a priority to work through the cancellation request and ensure everything is handled fairly and transparently.
We remain focused on ensuring your concerns are addressed properly and that you receive clear guidance on the next steps without further delay.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 16:40
Official
Hi Mantwa,
Thank you for your response and for sharing the impact this is having on your work. It’s completely understandable how frustrating and unfair this feels, especially when you rely on a stable connection to work from home and have had to spend additional money on data while still being billed. This is not the experience we want for you.
The matter remains with our Retentions Team, and they are actively engaged in addressing both the service interruption and billing concerns. They have been asked to take full ownership of your case and to reach out to you directly as a priority to work through the cancellation request and ensure everything is handled fairly and transparently.
We remain focused on ensuring your concerns are addressed properly and that you receive clear guidance on the next steps without further delay.
Kind regards,
Mweb Team
Thank you for your response and for sharing the impact this is having on your work. It’s completely understandable how frustrating and unfair this feels, especially when you rely on a stable connection to work from home and have had to spend additional money on data while still being billed. This is not the experience we want for you.
The matter remains with our Retentions Team, and they are actively engaged in addressing both the service interruption and billing concerns. They have been asked to take full ownership of your case and to reach out to you directly as a priority to work through the cancellation request and ensure everything is handled fairly and transparently.
We remain focused on ensuring your concerns are addressed properly and that you receive clear guidance on the next steps without further delay.
Kind regards,
Mweb Team