S
Shirlene
1 reviews | Active since Sept 2026
16 Sept 2026, 20:22
Misleading information.
Mweb agent contacted me and offered a discount which I accepted, only to find out that 2 days later they billed me on the olð rate plus extra. They promised to send a confirmation email,which I also never received.Why are they misleading their customers?
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Mweb's replyOfficial
17 Sept 2026, 09:43Hello Shirlene
We can understand why receiving a bill at the previous rate, along with an additional charge, after accepting a discounted offer would be concerning, particularly when you were expecting written confirmation of the agreement and did not receive it.
We’d like to look into the billing and the offer discussed with you so we can establish what was app**** to the account and provide clarity on the charges. Please share your **billing issue reference number and registered email address via private message** so we can securely verify your details and assist with a way forward.
We’ll also ensure the concern around the promised confirmation email is included when the matter is reviewed. You should have clear information about what has been agreed and how it reflects on your account.
Kind regards,
The Mweb Team
We can understand why receiving a bill at the previous rate, along with an additional charge, after accepting a discounted offer would be concerning, particularly when you were expecting written confirmation of the agreement and did not receive it.
We’d like to look into the billing and the offer discussed with you so we can establish what was app**** to the account and provide clarity on the charges. Please share your **billing issue reference number and registered email address via private message** so we can securely verify your details and assist with a way forward.
We’ll also ensure the concern around the promised confirmation email is included when the matter is reviewed. You should have clear information about what has been agreed and how it reflects on your account.
Kind regards,
The Mweb Team
Mweb's reply17 Sept 2026, 09:43
Official
Hello Shirlene
We can understand why receiving a bill at the previous rate, along with an additional charge, after accepting a discounted offer would be concerning, particularly when you were expecting written confirmation of the agreement and did not receive it.
We’d like to look into the billing and the offer discussed with you so we can establish what was app**** to the account and provide clarity on the charges. Please share your **billing issue reference number and registered email address via private message** so we can securely verify your details and assist with a way forward.
We’ll also ensure the concern around the promised confirmation email is included when the matter is reviewed. You should have clear information about what has been agreed and how it reflects on your account.
Kind regards,
The Mweb Team
We can understand why receiving a bill at the previous rate, along with an additional charge, after accepting a discounted offer would be concerning, particularly when you were expecting written confirmation of the agreement and did not receive it.
We’d like to look into the billing and the offer discussed with you so we can establish what was app**** to the account and provide clarity on the charges. Please share your **billing issue reference number and registered email address via private message** so we can securely verify your details and assist with a way forward.
We’ll also ensure the concern around the promised confirmation email is included when the matter is reviewed. You should have clear information about what has been agreed and how it reflects on your account.
Kind regards,
The Mweb Team