bB
bradwyn B

1 reviews | Active since Jun 2015

02 Jun 2015, 22:06

MISLEADING INFORMATION

I've been with MWEB for a month and a half. I initially signed up for the 4 meg uncapped package. I was advised that i would be throttled after 110 gigs which sounded fair enough. I later learned that shaping was a bigger issue than throttling. I have a 4 meg line and I can't download faster than 100kb. I was then advised to go on a 50 gig capped package which is not shaped. Really???? I still can't download anything. I was now told priority is given to browsing and gaming. So why do i have a 4 meg line???? To browse webpages??? I think Mweb is out of touch as to what their clients want. I may as well be on dial up which will be faster. You guys need to be upfront and open to your potential clients. I realize I could never ever reach your fabled 110gig nor currently 50 gig cap even if I wanted to. I may as well be on your 2meg uncapped line which i guarantee will give me supreme browsing speeds and guess what - 10kb download speeds. Needless to say, I am cancelling my subscription. Just a warning to all potential clients who wants to use this service to download anything....R700pm to check my facebook and emails and of course jerkovision youtube....what a waste of time.

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Replies (1)
Mweb
Mweb's reply03 Jun 2015, 15:35
Official
Hello bradwyn,

Thank you for taking the time to bring this matter to our attention.

As per your discussion with our Customer service consultant this matter has now been addressed.

We will be logging a call back for you to do some testing and will remain in touch with you until it is resolved.

We apologise for the inconvenience you may have experienced and thank you for your feedback.


Kind regards
MWEB Client Services

Best regards,