Misleading company

Good day

I phoned your billing department today and got the shock of my life. The day I phoned in to enquire about your services I made sure to ask all my questions twice to make sure that I know what I’m agreeing to. One of the things I was impressed with is the one month free promo that you have running. I joined your services based on what I was explained, which was that due to me only joining on the 8th of June my free month wil be from the 1st of July to the 30th of July and that I would need to pay pro rata from the 8th of June till the 30th of June. I agreed based on this information as I had to cancel with my current service provider and their last (penalty fee)payment will be deducted on the 30th of July. So I made all the necessary arrangements on my side, only to find out from your billing department that I’ve been misled. I’m honestly extremely disappointed at my level of service experience with your company at this point and really regret moving over to you as since day one there has only been problems. If this matter can not be resolved (with what I’ve been told by your agents) I would like you as Mweb to come and remove all your fibre and everything along with that for that matter. And due to you misleading me as a client I wil and can not be held accountable for anything.