1 reviews | Active since May 2017

07 Jul 2017, 10:46

Misleading advertising again

<p>Mweb advertises their 'Ucapped data' (100/10Mbps Down/Up) package via Vumatel fiber.<br />Only in the final moments of doing the signup via their telephone consultant ,is their policy of shaping the package revealed.<br />Turns out that after you consume 700GB, your feed will be shaped.<br />Nowhere in the advertising is this mentioned.<br />Yet again, another misleading bit of sleazy trickery.<br />Migrating from an Mweb ADSL connection, even after years of loyalty, also attracts a R900 'connection' fee.<br />Then the 'free router' - A cheap and nasty bottom of the range Chinese box..really Mweb, is this how to treat loyal clients?<br />Bye Bye Mweb, Cool Ideas here I come!<br />Cool Ideas does not chrage a connection fee, nor do they shape their uncapped product.<br />This, double checked with Cool Ideas (Web and Telephonically) after Mweb's poorly informed consultant stated " All the other providers do the same"<br />VERY IMPRESSIVE MWEB!</p>

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Replies (2)
's update07 Jul 2017, 10:55
Reviewer Update

And then there is the fact that the Cool Ideas package is R200 chaeper than Mweb's!!

Mweb
Mweb's reply07 Jul 2017, 14:20
Official

Good afternoon Colin

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, your feedback has been heard and will be forwarded onto management.

Kind regards
MWEB Client Services

Best regards,