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Carsten H
1 reviews | Active since Sept 2009
17 Aug 2015, 12:34
Misleading advertising
I purchased an uncapped ADSKL product from MWEB.<br> It turns out that they do work with a threshold and if you reach this, they will throttle you down to a slow speed.<br> <br> There is no upfront warning or warning if you are approaching this threshold.<br> <br> The threshold values are not published either.
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Mweb's replyOfficial
17 Aug 2015, 13:09Hello flier,
Thank you for taking the time to provide us your feedback.
Our customer care representative has since been in contact with you.
We have explained the product limitations and will be investigating the service concerns you have raised.
Please bear with us, while we complete the said investigation.
Kind regards
MWEB Client Services
Thank you for taking the time to provide us your feedback.
Our customer care representative has since been in contact with you.
We have explained the product limitations and will be investigating the service concerns you have raised.
Please bear with us, while we complete the said investigation.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply17 Aug 2015, 13:09
Official
Hello flier,
Thank you for taking the time to provide us your feedback.
Our customer care representative has since been in contact with you.
We have explained the product limitations and will be investigating the service concerns you have raised.
Please bear with us, while we complete the said investigation.
Kind regards
MWEB Client Services
Thank you for taking the time to provide us your feedback.
Our customer care representative has since been in contact with you.
We have explained the product limitations and will be investigating the service concerns you have raised.
Please bear with us, while we complete the said investigation.
Kind regards
MWEB Client Services
Best regards,