Mislead and given the run-around

On Sunday my device was soft locked as I'd reached my credit limit. I called first thing Monday morning to have the limit increased. The sales person suggested that I rather upgrade my account so as not to be charged out of bundle rates. I agreed. He confirmed that all had been done on his side and that it would take 2-5 hours to activate. Approximately 8 phone calls to Mweb later and by 3 pm I still had no connectivity. From being told that no upgrade was done to receiving an email from Dawood saying I needed to complete a form but there was no attachment, to another person saying I didn't need to fill in forms and all promising to get back to me. There has been no communication whatsoever. I indicated that I needed the upgrade to be active by the time I got home last night but still nothing.<br> Not impressed with your service Mweb and I really wish I could re-do the survey I submitted yesterday indicating how happy I am with your service. <br> Can someone who cares about service please attend to this? <br> You cannot reach me on my cell phone so please call my landline.