Misinformation

I received an email of non payment on the 3rd of January all to find out my bill is 1095.00 and not 1045.00 as I left that amount in my bank account .However my bill should be 9hundred and odd but due to connection fee went to 1045. I paid the 1095. 00 via eft and contacted Mweb on the 10th I was told by Sameera it was connected and I must reboot the router. With no success I checked my account again and it looked as I still owe and payment not app****. Today I am being told to speak to theirs sales team as my account was terminated. No communication whatsoever and what happened from the 10th to 13th. Can my account be reactivated my kids are opening school .