LM
Letsatsi M
1 reviews | Active since Jun 2026
03 Jun 2026, 12:09
Misaligned priorities
Quick question, why are you in this business if you can't take care of your most crucial asset? Yall treat customers as an after thought. You are quick to send notifications if there is an account is in arrears, but are slow to answer our call. None of your contact platforms are responsive ***!!. You call, you get put on hold, you live chat, you get generic responses. If only you could put emphasis on support as you do with sales. Absolute ******* brand
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Mweb's replyOfficial
03 Jun 2026, 12:19Hi Letsatsi,
We understand how frustrating it must be to struggle to reach support when you need assistance, especially when calls are not being answered and you’re left trying multiple channels without success. When something as important as getting help becomes this difficult, it can feel very discouraging. It’s clear that your experience with accessing support has not matched the level of responsiveness you expected when reaching out for assistance. We’re here to help and would really appreciate the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to reach support when you need assistance, especially when calls are not being answered and you’re left trying multiple channels without success. When something as important as getting help becomes this difficult, it can feel very discouraging. It’s clear that your experience with accessing support has not matched the level of responsiveness you expected when reaching out for assistance. We’re here to help and would really appreciate the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team
Best regards,
Mweb's reply03 Jun 2026, 12:19
Official
Hi Letsatsi,
We understand how frustrating it must be to struggle to reach support when you need assistance, especially when calls are not being answered and you’re left trying multiple channels without success. When something as important as getting help becomes this difficult, it can feel very discouraging. It’s clear that your experience with accessing support has not matched the level of responsiveness you expected when reaching out for assistance. We’re here to help and would really appreciate the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to reach support when you need assistance, especially when calls are not being answered and you’re left trying multiple channels without success. When something as important as getting help becomes this difficult, it can feel very discouraging. It’s clear that your experience with accessing support has not matched the level of responsiveness you expected when reaching out for assistance. We’re here to help and would really appreciate the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and our team will take a closer look and ensure the right support is provided.
Kind regards,
Mweb Team
Best regards,