Mis-guided Information

NEW CLIENT - Not very much impressed with their service right now, I am a new customer and I recently requested for an Installation. Spoke to Sales people and they advised us that the installation takes up to 2-3wks, I already had a wifi but with Telkom and I advised the Sales person that the cancellation for Telkom will only be effective this month June 2020, however I would like to have the Installation done only in July. But due to the fact that they are greed and want sales on Sunday 7 June I received the Rooter and I was surprised like what a good service, then Monday initial the Vuma-Tel was suppose to come and provision but not to do the Installation shockingly they did the whole fibre installation, this was not communicated with me at all, but the Installer advised us that the won't be any service connection until we call the service provider. Tuesday 9 June I called MWEB to advise them that the Installation has been done and only to find out I have been billed already. How come, now I can't afford to pay Telkom and at the same time pay MWEB. What exactly am I getting myself into, I can't cancel because I will also be charged for termination monies that I don't even have. I have spoken to so many people and a ticket was raised MWB***8 but I seem to be not getting any help at all, the last two people I spoke to were Tracy and Unathi. And all of their explanations were never even explained to me, first day when I made the inquiries. IT'S RIDICULOUS and I am not happy with this Terrible customer service.