Minimal feedback, Poor service, Issues not solved

I am an MWEB business partner, and had a Fibre line installed at a client of mine. the install was last year July. From July to December the line was running at 5 up and 5 down, no matter how many users were online. Since about the Middle of Jan 2015 we had noticed the speeds had slowed down. We are getting about 1.5 to 2 download and 5 upload. I have reported this to MWEB but the issue has still not been sorted out. The worst part is my client wants updates but MWEB doesn't update me regarding this issue so I have nothing to tell the client. First report was 29 Jan 2015 --[REF#: ***]. They have escalated the matter so many time, this must be sitting with the CEO at MWEB by now.<br> <br>