Mindbending

Have been unable to access email through my desktop app (Outlook) for the past few days immediately in the wake of Mweb transitioning to a new web-based email client/app. Spent two hours today on the phone trying to get through to their technical support department only for the call to be drop exactly at the 2 hour mark - clearly some extreme form of psychological torture that someone very special at this company came up with. I then managed to get through to technical support by sneakily phoning their sales department (who of course answered almost immediately) and who were then eventually able to refer me across so that I would be nr 1 rather than nr 25 in their insane queue-to-nowhere. The technical support person then tried to suggest that actually this was a me/outlook problem, but indicated that they would escalate the issue to a 'senior technician' who would contact me at the bizarre hour of 7 30pm. Needless to say 7 30 has come and gone. Whoosh.