Mich

So unbelievably bad it's hard to describe. Two hours, yes two hours, in their telephone line queue this morning until I could not hold on any further. Two hours, yes, two again, trying to resolve my issue by Chat Line, only to have an agent called Thuso fob me off with a response that was completely irrelevant, and then leave the chat. A half hour this evening in the telephone queue once again - finally got through and was cut off mid conversation. My problem is I cancelled the service to end on Jan 31 but still need the mailbox. They confirmed the cancellation, the new IP picked up the line, but MWeb still put the full debit order through. So I reversed the debit order and they cut me off. I've had to pay the full subscript to have the mailbox reinstated. Despite the fact that they cancelled my subscription, one of the twits I spoke to today says its only due to cancel end March. How on earth am I supposed to resolve if they are just about not contactable. I've laid a complaint, which I've done before. They promise to resolve your issue in 24-48 hours but you never hear from them. MWeb does not deserve to be in business.