SB
Shane B
1 reviews | Active since Jun 2024
17 Mar 2026, 00:15
MEWB
After I sent proof of payment I kept on getting messages saying I must pay . Now at midnight my internet got cut off. Im done with mweb for good. Support is not available and that is just great ...
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Mweb's replyOfficial
17 Mar 2026, 08:54Hello Shane. Thank you for sharing this with us. We can see how frustrating it must be to receive payment reminders after you’ve already submitted proof, and then experience a service interruption late at night. That’s not the seamless experience you expect, and we understand how this has led to your decision.
We’ve managed to locate your profile and can confirm that the request to allocate your proof of payment has already been escalated to our Finance team. To help move this forward, we’ve sent an urgent follow-up requesting an update and clear next steps as soon as possible.
Our focus now is to ensure your payment is correctly allocated and your service is restored without further delay. You can expect feedback from the relevant team once this has been processed.
We truly value the opportunity to turn this experience around and restore your confidence in the service.
Kind regards,
The Mweb Team
We’ve managed to locate your profile and can confirm that the request to allocate your proof of payment has already been escalated to our Finance team. To help move this forward, we’ve sent an urgent follow-up requesting an update and clear next steps as soon as possible.
Our focus now is to ensure your payment is correctly allocated and your service is restored without further delay. You can expect feedback from the relevant team once this has been processed.
We truly value the opportunity to turn this experience around and restore your confidence in the service.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply17 Mar 2026, 08:54
Official
Hello Shane. Thank you for sharing this with us. We can see how frustrating it must be to receive payment reminders after you’ve already submitted proof, and then experience a service interruption late at night. That’s not the seamless experience you expect, and we understand how this has led to your decision.
We’ve managed to locate your profile and can confirm that the request to allocate your proof of payment has already been escalated to our Finance team. To help move this forward, we’ve sent an urgent follow-up requesting an update and clear next steps as soon as possible.
Our focus now is to ensure your payment is correctly allocated and your service is restored without further delay. You can expect feedback from the relevant team once this has been processed.
We truly value the opportunity to turn this experience around and restore your confidence in the service.
Kind regards,
The Mweb Team
We’ve managed to locate your profile and can confirm that the request to allocate your proof of payment has already been escalated to our Finance team. To help move this forward, we’ve sent an urgent follow-up requesting an update and clear next steps as soon as possible.
Our focus now is to ensure your payment is correctly allocated and your service is restored without further delay. You can expect feedback from the relevant team once this has been processed.
We truly value the opportunity to turn this experience around and restore your confidence in the service.
Kind regards,
The Mweb Team
Best regards,