Message to MWEB

A few months ago – on 2 May 2025 at 16:36, to be exact – I stated publicly on HelloPeter that if MWEB did not improve the quality of service, I would cancel my account. The cancellation process is now underway and will conclude end of October 2025.

I was offered a 10% discount to remain as a long-standing customer. However, no discount – not even 100% – can make up for poor service.

Please remember: I was your client, not the other way around. It is your responsibility to provide reliable service and retain customers. I should not have had to chase after MWEB for basic service delivery – you should have been running after me.