****mers/Poor Service/horrible customer service

Pathetic, Pathetic, Pathetic service is poor packages are poor customer service is horrible...... We moved into a new house 3 months ago, we had Fibre internet the new house does not have access to fibre, we selected the move house option and a sales representative contacted us and advised on a 50mpbs package- what a **** show - we are lucky if we get 7mbps ridiculous but never the less here we are - 3 months later and we get home last night ... no internet - my wife goes on the profile and there is a notice that there is a R2000 outstanding bill - ***.... So she phones them this morning and they tell her it will be escalated - 5 hours later still no communication and the stupid call centre does not give access to phone calls to your department that has to reinstate our internet .... what a joke. I run a business from hom and now i am out of internet - not once did you phone to say we have an outstanding amount, not one statement was sent to us, not one sms received, not one phone call- she spoke to you the other day and still no mention of an outstanding amout of R2000 ... Sort your **** out or we are canceling our service and i will post al***** social media that you are ****mers sort the account out, sort my internet out and get our internet to 50mbps what am i paying R800 for!!!!!!!!!!!!! ***