Mendacity = MWeb and supporting stuff.

I am so infuriated at the way that MWeb and it's employees conduct business right now.

30 Nov 2022, I contact MWeb looking for a replacement to the then Network Provider which was Rain. On my list of Service Providers MWeb was number 1 and reviews were excellent so I called and really I was assisted by a lady by the name Wendy. I was not disappointed, as you could tell Wendy knew what she is doing, knowledgeable about her field of expertise but most important is that her character has this dopamine effect that would tame the the most wild behavior.

I had explained to Wendy my situation and that I needed Internet Connectivity with urgency at my residential address and yes she was helpful, she explained to me the duration it takes for the delivery and that unfortunately she had no control overall turn around time but the resourceful lady had also tipped me that once the courier company contacts me I should opt to fetch the package myself to save time, also once you receive your package there is a 48 hour waiting period for activation but once the package is in your possession contact the customer care service and request for a Manual activation so that my internet service is connected immediately. Wendy is the Perfect Sales Rep I've ever encountered, even as I type this I get a nostalgic feeling recalling the conversation we had. I was so happy with the customer service that I had received from Wendy that I went and told everyone I know to leave any other service providers and go to MWeb. This is because of Wendy.

Obviously with the impression that Wendy has left on me, I had held MWeb to the highest of standards possible till right now. So this begins after I receive my package and rush home to connect my router, everything is well okay but the issues rise once I contact the customer care service. First the system does not detect non of my details like my ID number, Account Number and Cell Number for Verification but I read nothing into it at first and so I my call kept being left with the AI till it eventually ends the call. Finally I get a to the tech line but unfortunately he explains that he cannot Activate the Router and Sim for me, transfer me to the relevant account and the phone cuts, I call again and request a call back just incase this happens again but he still puts me through but this time I'm successful and I speak with someone from the activation. The lady explains to me why she cannot activate me at this point and how MWeb has been struggling with this for a while now, basically everything that Wendy had promised me was lies and ****.

I am heart broken and furious at this because I really believed in the dream that she sold to me. Now I have to wait 48 hours for activation because of some problem they had with MTN which they fail to share with me. I asked the service provider to speak with the Floor Manager and unexpectedly I was informed that her supervisor has been working from home and is unavailable to assist me. This matter could not every be escalated because the top brass of MWeb sit at home whist the employees sit behind they phone and feed unsuspecting individuals ********* promises, fruits from Revaluation on Satan's chapter. I am disgusted because these people finesse us and now I am stuck with a R 2 000.00 router that I am going to have to pay back. If only I had been informed prior and if I had decide to stay I would have but now I just feel betrayed