MEB - Terrible service

I place an oder for fibre on 12th March 2025.

Order No: X***2

Since then: - I had to send proof of address - done 23 March 2025 - Followed up 15 April 2025 - Advised Proof of Address was escalated to Vumatel - 22 April 2025 - Advised order has been escalated - 23 April 2025 - 30 April still no feedback

A fee has already been dedcuted. No devices issued as per order tracker. No Time of courier. No installation.

How do you provide a service and make a customer wait more than 6 weeks to have the installation done. Terrible service.

Track Order Details

Order Received: 12/03/2025 Order No. X***2 Latest update from provider: Circuit Release Order 1.

Order Submitted to Fibre provider 27/03/2025 - Under way

Received and in progress Completed: 17/03

Submitted to Fibre provider Estimated completion: 14/04 2.

Installation

- Not started 3.

Hardware delivery Order placed with courier 17/03/2025 - Under way Order received ----

Order placed with courier Estimated completion: 26/03 Order dispatched ---- Order delivered ---- Set up ----