Massive friction during cancellation and treating customers unfairly

Mweb creates way too much friction when you try to cancel. We have not been living at the property for some time. There is no option to cancel on web but the account creation has little friction and can be created via web, so you can only cancel when you have hours to waste on a call. When you call the call centre you wait for hours to cancel to be assisted even though you are number one in the queue. Then they transfer you to a whatsapp chat where you receive not response even after 7 hours. When after many attempts you finally get hold of them they stick to their unreasonable and unfair notice period.