MASSIVE DISAPPOINTMENT. TERRIBLE CUSTOMER SERVICE. HERO TO ZERO!

This company has gone from hero to ZERO in a matter of months. Always attentive and eager to help via social media platforms, following up on queries to ZERO CUSTOMER SERVICE. I have been left on hold for nearly 40 minutes at a time trying to get hold of hosting. I have tried to upgrade my services on the "link" they supply which never worked.... I have decided not to upgrade as I am now going to shop around for better fibre deals... the same goes for hosting. I am trying to get hold of Mweb, and have tried several times to get my Cpanel log in details and information as to how to CANCEL my hosting so I can move to a cheaper and more attentive option... Mweb need to take note: Their customer service is dismal, their service is terrible and as for their rates, too expensive. I am all for paying a little more for GREAT service, but after the last few experiences I am now not a happy Mweb customer. Whats more, they took down my website with out notice and this apparently ******* according to several web developers.... They have a right to take down websites that are a security risk yes, but they are OBLIGATED to inform customers BEFORE doing such a thing. Mweb over all have been a MASSIVE DISAPPOINTMENT. How you will be able to redeem yourselves is up to you!! But I doubt there is any going back.