Major letdown

I’ve been a customer with Mweb for over 14 years, first on ADSL and then fibre. I’ve recently moved to a new address and have attempted to move my fibre line with me. At first, I was informed activating the line should take all of 10 minutes, and then later the same day was informed there was a technical error on my line that is being looked into.

This is now three days ago, and since then, I’ve had absolutely no update on when I can expect to be reconnected and continue working from my home office. I’ve sent emails with no response, used the live chat with no update, and waited over 30 minutes to speak to an agent to only have the call dropped with no call back.

That’s not to count the fact that I’m burning through mobile data and call minutes just to try and contact the company which is meant to provide me with a connection in the first place.

If this is Mweb treats a loyal customer, it says a great deal about itself as a brand. I’m left wondering why I bothered to move my Mweb fibre line when I could have signed up with a new ISP and been connected days ago.

Deeply disappointed, frustrated, and still without an internet connection.