M-Web, the worst service ever.
I need to close my account. This option is not available on the webpage anywhere. Phoning the helpline means that you sit in a queue, and as soon as an agent answers, they cut you off. The chatbos bot never answers. Their spam filter does not work, and I get 20 spam messages a day
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Mweb's replyOfficial
14 May 2026, 10:23 Hi Mike, We understand your frustration, especially around the difficulty in reaching support and the challenges you’ve experienced with spam filtering and cancellation access. It’s not the experience we want you to have when trying to manage your account. We’ve located your account and can confirm that a cancellation request has already been submitted for the email service linked to your profile. This is currently in process. We also note your feedback regarding the website not clearly showing cancellation options, as well as the difficulties you experienced with the helpline and chat support. This has been taken into account as part of your overall service experience. If you still require assistance with spam management or need confirmation of the cancellation status, please let us know and we can guide you further on the next steps. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 May 2026, 10:23
Official
Hi Mike, We understand your frustration, especially around the difficulty in reaching support and the challenges you’ve experienced with spam filtering and cancellation access. It’s not the experience we want you to have when trying to manage your account. We’ve located your account and can confirm that a cancellation request has already been submitted for the email service linked to your profile. This is currently in process. We also note your feedback regarding the website not clearly showing cancellation options, as well as the difficulties you experienced with the helpline and chat support. This has been taken into account as part of your overall service experience. If you still require assistance with spam management or need confirmation of the cancellation status, please let us know and we can guide you further on the next steps. Kind regards,
The Mweb Team
The Mweb Team