LB
Louise B
1 reviews | Active since Mar 2019
14 Apr 2026, 16:22
M Web - still non existent support
I received the following response from MWeb. No email address to reply to and their chat bot does not work and no one answers the phone?
Mweb’s reply 10 Apr 2026 at 16:50 Profile ref#********** Hello Louise. Thank you for taking the time to share this, and we completely understand your frustration. Being unable to reach technical support after such long hold times is not the experience we aim to provide, especially when you’ve been trying for weeks. We’d really like to assist you directly and ensure your query is properly reviewed and resolved. To do this securely, please send us a private message with your query details and confirm your registered email address, so we can verify your profile and assist you without further delays. Once we have your information, we will: Locate your recent support attempts and technical query history Review any outstanding service or fault-related issues Escalate your case to the appropriate technical team Ensure you receive a clear update and next steps We appreciate your patience and the opportunity to help get this resolved for you as quickly as possible. Kind regards, The Mweb Team
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
14 Apr 2026, 16:29Hi Louise, we hear your frustration, especially after multiple attempts to reach support via phone and chat without success, and now not having a clear direct email channel to respond to.To assist you properly and ensure this is reviewed without further delay, please share the full details of your query here, including a brief description of the issue you’re experiencing, any reference number if available, and your registered email address linked to your Mweb account.Once we have this information, we’ll be able to locate your case history, review any previous support attempts, and ensure it is directed to the correct team for resolution.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 16:29
Official
Hi Louise, we hear your frustration, especially after multiple attempts to reach support via phone and chat without success, and now not having a clear direct email channel to respond to.To assist you properly and ensure this is reviewed without further delay, please share the full details of your query here, including a brief description of the issue you’re experiencing, any reference number if available, and your registered email address linked to your Mweb account.Once we have this information, we’ll be able to locate your case history, review any previous support attempts, and ensure it is directed to the correct team for resolution.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
LB
Louise B's updateReviewer Update
14 Apr 2026, 16:55My email address is ***
My emails are constantly delayed coming through to my PC. As if something is blocking them. They do eventually come through. They come through immediately to my phone and on the internet but not my PC. This has been going on for a few weeks now.
My emails are constantly delayed coming through to my PC. As if something is blocking them. They do eventually come through. They come through immediately to my phone and on the internet but not my PC. This has been going on for a few weeks now.
LB
Louise B's update14 Apr 2026, 16:55
Reviewer Update
My email address is ***
My emails are constantly delayed coming through to my PC. As if something is blocking them. They do eventually come through. They come through immediately to my phone and on the internet but not my PC. This has been going on for a few weeks now.
My emails are constantly delayed coming through to my PC. As if something is blocking them. They do eventually come through. They come through immediately to my phone and on the internet but not my PC. This has been going on for a few weeks now.
Mweb's replyOfficial
14 Apr 2026, 16:58Hi Louise, we hear your concern, especially since the emails are arriving instantly on your phone and webmail, but are delayed on your PC. That clearly points to a device or email client sync issue rather than the mailbox itself, since the service is working correctly on other platforms.Let’s work through a few targeted checks to help resolve this:First, please check whether Outlook (or your email app) is set to Cached Exchange Mode or IMAP sync, as delays often happen when the local sync is stuck or throttled. If possible, toggle sync off and back on, or remove and re-add the account to refresh the connection.Next, check your send/receive settings in Outlook to ensure it is set to automatically check for new emails frequently (for example every 5–10 minutes, or set to “Send/Receive All Folders”).Also, make sure Outlook is fully updated and that there are no stuck emails in the Outbox, as these can sometimes delay incoming mail sync.Since your emails are arriving instantly on webmail and mobile, your mailbox itself is functioning normally, the delay is happening between the server and your PC client.Try these steps and monitor for a short period. If the issue continues, let us know what email application you are using (Outlook version or Windows Mail), and we can guide you through a deeper sync reset.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 16:58
Official
Hi Louise, we hear your concern, especially since the emails are arriving instantly on your phone and webmail, but are delayed on your PC. That clearly points to a device or email client sync issue rather than the mailbox itself, since the service is working correctly on other platforms.Let’s work through a few targeted checks to help resolve this:First, please check whether Outlook (or your email app) is set to Cached Exchange Mode or IMAP sync, as delays often happen when the local sync is stuck or throttled. If possible, toggle sync off and back on, or remove and re-add the account to refresh the connection.Next, check your send/receive settings in Outlook to ensure it is set to automatically check for new emails frequently (for example every 5–10 minutes, or set to “Send/Receive All Folders”).Also, make sure Outlook is fully updated and that there are no stuck emails in the Outbox, as these can sometimes delay incoming mail sync.Since your emails are arriving instantly on webmail and mobile, your mailbox itself is functioning normally, the delay is happening between the server and your PC client.Try these steps and monitor for a short period. If the issue continues, let us know what email application you are using (Outlook version or Windows Mail), and we can guide you through a deeper sync reset.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's replyOfficial
14 Apr 2026, 16:59 Hi Louise, we hear your concern, especially since the emails are arriving instantly on your phone and webmail, but are delayed on your PC. That clearly points to a device or email client sync issue rather than the mailbox itself, since the service is working correctly on other platforms.Let’s work through a few targeted checks to help resolve this:First, please check whether Outlook (or your email app) is set to Cached Exchange Mode or IMAP sync, as delays often happen when the local sync is stuck or throttled. If possible, toggle sync off and back on, or remove and re-add the account to refresh the connection.Next, check your send/receive settings in Outlook to ensure it is set to automatically check for new emails frequently (for example every 5–10 minutes, or set to “Send/Receive All Folders”).Also, make sure Outlook is fully updated and that there are no stuck emails in the Outbox, as these can sometimes delay incoming mail sync.Since your emails are arriving instantly on webmail and mobile, your mailbox itself is functioning normally, the delay is happening between the server and your PC client.Try these steps and monitor for a short period. If the issue continues, let us know what email application you are using (Outlook version or Windows Mail), and we can guide you through a deeper sync reset.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 16:59
Official
Hi Louise, we hear your concern, especially since the emails are arriving instantly on your phone and webmail, but are delayed on your PC. That clearly points to a device or email client sync issue rather than the mailbox itself, since the service is working correctly on other platforms.Let’s work through a few targeted checks to help resolve this:First, please check whether Outlook (or your email app) is set to Cached Exchange Mode or IMAP sync, as delays often happen when the local sync is stuck or throttled. If possible, toggle sync off and back on, or remove and re-add the account to refresh the connection.Next, check your send/receive settings in Outlook to ensure it is set to automatically check for new emails frequently (for example every 5–10 minutes, or set to “Send/Receive All Folders”).Also, make sure Outlook is fully updated and that there are no stuck emails in the Outbox, as these can sometimes delay incoming mail sync.Since your emails are arriving instantly on webmail and mobile, your mailbox itself is functioning normally, the delay is happening between the server and your PC client.Try these steps and monitor for a short period. If the issue continues, let us know what email application you are using (Outlook version or Windows Mail), and we can guide you through a deeper sync reset.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
LB
Louise B's updateReviewer Update
15 Apr 2026, 17:37Hi There,
I am a single person working in my own office. I dont have an IT specialist. I really need to get someone to talk me through the above process.
I am on outlook.
My cell phone number is ***
I am a single person working in my own office. I dont have an IT specialist. I really need to get someone to talk me through the above process.
I am on outlook.
My cell phone number is ***
LB
Louise B's update15 Apr 2026, 17:37
Reviewer Update
Hi There,
I am a single person working in my own office. I dont have an IT specialist. I really need to get someone to talk me through the above process.
I am on outlook.
My cell phone number is ***
I am a single person working in my own office. I dont have an IT specialist. I really need to get someone to talk me through the above process.
I am on outlook.
My cell phone number is ***
Mweb's replyOfficial
16 Apr 2026, 09:38Hi Louise, we can understand how frustrating this must be, especially when you rely on Outlook for your day-to-day work and it is not updating as expected.To confirm, your email service is working correctly, as messages are arriving on both your phone and webmail. This points to a sync issue within Outlook on the computer rather than a service fault.To resolve this, the Outlook connection simply needs to be refreshed:
The Mweb Team
- Close Outlook completely
- Restart the computer
- Reopen Outlook and allow a few minutes for it to resync
The Mweb Team
Best regards,
Mweb's reply16 Apr 2026, 09:38
Official
Hi Louise, we can understand how frustrating this must be, especially when you rely on Outlook for your day-to-day work and it is not updating as expected.To confirm, your email service is working correctly, as messages are arriving on both your phone and webmail. This points to a sync issue within Outlook on the computer rather than a service fault.To resolve this, the Outlook connection simply needs to be refreshed:
The Mweb Team
- Close Outlook completely
- Restart the computer
- Reopen Outlook and allow a few minutes for it to resync
The Mweb Team
Best regards,
LB
Louise B's updateReviewer Update
16 Apr 2026, 15:50I don't know how to refresh Outlook? I don't see any refresh button. This is why I am constantly saying I need to speak to someone! Is it too much to ask?
LB
Louise B's update16 Apr 2026, 15:50
Reviewer Update
I don't know how to refresh Outlook? I don't see any refresh button. This is why I am constantly saying I need to speak to someone! Is it too much to ask?
Mweb's replyOfficial
16 Apr 2026, 15:52Hello Louise. Here is a quick guide on what to do:
Quick refresh (most common fix)
Kind regards,
The Mweb Team
Quick refresh (most common fix)
- Open Outlook
- Click on the Send/Receive tab at the top
- Select Send/Receive All Folders
- Close Outlook completely
- Reopen it and allow it a minute to reconnect
- Look at the bottom right of Outlook
- It should say Connected or Connected to Microsoft Exchange
- If it says Working Offline, click:
- Send/Receive tab → Work Offline (to switch it off)
- Go to the Send/Receive tab
- Click Send/Receive Groups → Define Send/Receive Groups
- Ensure your account is selected and set to sync automatically
- Click on your Inbox
- Press F9 on your keyboard to force a sync
- If emails appear there but not in Outlook, the issue is with the app sync
- If they don’t appear at all, it may be a mailbox or server-side issue
Kind regards,
The Mweb Team
Best regards,
Mweb's reply16 Apr 2026, 15:52
Official
Hello Louise. Here is a quick guide on what to do:
Quick refresh (most common fix)
Kind regards,
The Mweb Team
Quick refresh (most common fix)
- Open Outlook
- Click on the Send/Receive tab at the top
- Select Send/Receive All Folders
- Close Outlook completely
- Reopen it and allow it a minute to reconnect
- Look at the bottom right of Outlook
- It should say Connected or Connected to Microsoft Exchange
- If it says Working Offline, click:
- Send/Receive tab → Work Offline (to switch it off)
- Go to the Send/Receive tab
- Click Send/Receive Groups → Define Send/Receive Groups
- Ensure your account is selected and set to sync automatically
- Click on your Inbox
- Press F9 on your keyboard to force a sync
- If emails appear there but not in Outlook, the issue is with the app sync
- If they don’t appear at all, it may be a mailbox or server-side issue
Kind regards,
The Mweb Team
Best regards,