DN
Debra N
1 reviews | Active since Mar 2013
16 Nov 2015, 12:01
M Web Refusing to cancel my account
I signed up for an MWeb ADSL account on 12 November 2015. There was no internet connectivity and I was not happy with the service. When I called to cancel the service they told me that I would have to pay a penalty fee of three months service (no one told me that part ). I'm getting the run around when I'm trying to cancel this service. ****************!!!!
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Mweb's replyOfficial
16 Nov 2015, 13:07Hello Dee21,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
You have connected using the MWEB account, however had an issue with Torrent speeds. Shaping has been explained, relating to torrent traffic.
We have explained that in order for you to get out of the contract, a penalty fee needs to be paid.
A cancellations call back has been arranged for you, to confirm the amount in question.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
You have connected using the MWEB account, however had an issue with Torrent speeds. Shaping has been explained, relating to torrent traffic.
We have explained that in order for you to get out of the contract, a penalty fee needs to be paid.
A cancellations call back has been arranged for you, to confirm the amount in question.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 Nov 2015, 13:07
Official
Hello Dee21,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
You have connected using the MWEB account, however had an issue with Torrent speeds. Shaping has been explained, relating to torrent traffic.
We have explained that in order for you to get out of the contract, a penalty fee needs to be paid.
A cancellations call back has been arranged for you, to confirm the amount in question.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
You have connected using the MWEB account, however had an issue with Torrent speeds. Shaping has been explained, relating to torrent traffic.
We have explained that in order for you to get out of the contract, a penalty fee needs to be paid.
A cancellations call back has been arranged for you, to confirm the amount in question.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,