M-WEB - HOW DO YOU ACTUALLY CONTACT THEM AND SPEAK TO A HUMAN BEING

My Dad had an M-Web account. He passed away in June 2019 and we transferred the account into my Mom's name. The internet at her home is not working. I am trying to reach M-Web to resolve the issue, however, it is almost impossible to speak to an actual person! Every time I call their "help line" I have to press 1 for a new service to speak to an actual consultant. I have called 3 times today and every time they transfer me to someone else, the line gets cut off. I have now been given another number to call and was assured someone who could assist me would answer and, lo and behold, there is an automated message saying they cannot answer my call, I need to phone back.

How do I get someone to HELP ME!!! I would like to resolve the issue so my Mom's internet is restored but it seems like an impossible task.