M Web Fibre - Pathetic service

If anyone is looking for a Fibre provider, do not go with MWeb under any circumstances. I have had numerous problems with them throttling my line even though they say it is not throttled. I was getting 10MBS on a 50 mpbs line, which the technician then resolved surprisingly.

I then decided to uprgrade to the 100mbps line and was not told by their very *********** sales staff that I needed a new modem for the 100mbps line, I only found this out after the order was closed.

After numerous calls I was told that the modem would be delivered and the charge of R1500 for the modem would be credited to my account.

I phoned three times only to be told that I do have a credit and I will not be charged for the modem costs. Then to my surprise I received an email stating that my debit order for the cost of the modem had been rejected.

I phoned them again and now have been told that a dispute will be lodged and only resolved by Wednesday, I now will obviously have extra bank charges for a rejected debit order on top of the charge for the modem that I am actually not liable for.

I want the cost of the modem to be credited as a matter of urgency, not in a weeks time.