SB
Shaneldon B

1 reviews | Active since Jun 2016

15 Jun 2016, 15:28

Lying to get sales

<p>I contacted MWEB and Telkom a while back to enquier about a better line speed they said sorry nothing avaiable in my area, which i accepted and moved on. on the 30th April 2016 MWEB phoned me and said they can offer me a 4meg line an upgrade to my 2meg line i had with Telkom. i was happy and proceeded with my application. They explain it will take a month or so to move my internet service providers from Telkom to MWEB. everything went though on the 1st of June. I kept on testing my line to see if it was upgraded no result still getting 2 meg speed, i logged a call with MWEB and they said a telkom technicain will contact me, when he did he said sorry there is no 4meg line available in my Area</p> <p> </p> <p>I contacted MWEB again to ask what is the story why was i **** to about the 4 meg line they said they will investigate it and let me know. They phoned me back and said there was a 4 meg line available but when they test now there isnt, so i asked for proof which they rep**** that it was just a witten statement of the sales agent</p> <p> </p> <p>My conclusion to all of this is that thier sales agent **** just to get the business to meet her targets and if i didnt keep on testing the line i would have not known it wasnt upgraded and kept on paying for a better line speed which i was not getting. All MWEB is saying is sorry thats it!</p> <p> </p> <p>So How many other clients have they been lying to just to get Business</p>

0
Replies (1)
Mweb
Mweb's reply17 Jun 2016, 07:28
Official

Good day Sonu07

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

Best regards,