CN
Chris N

1 reviews | Active since Oct 2009

23 Feb 2017, 08:31

Lying *****s

<p>And so I have been handed over for not paying an invoice after I cancelled my service. What type of company are you?</p> <p> </p> <p>First you sell me a product (10mb data & line) which cannot work in my area and you took my money for it. Then after numerous phonecalls and emails struggling to find out why my line speed are so slow I eventually find out out from TELKOM that it's due to our area not having 10mb lines installed.</p> <p> </p> <p>So you have *********** and untrained sales people selling products to clients that can't work in their areas, knowlingly *****ing consumer's money. You have uns****ed technical staff that couldn't figure out why my line speeds was 0.5mb at some times. And you have supervisors who are not listening to clients when they cancel their contracts.</p> <p> </p> <p>I cancelled my account on the 6th of November 2016 due to lack of service, false advertising and sales pitch, blatent theft and poor s****s. I have told several accounts, technical and supervisor personnel that I will not be paying the December 2016 invoice but to no avail. </p> <p> </p> <p>If this invoice is not credit and removed I will seek legal council as I will not allow any company to ruin my name or ***** from me.</p>

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Replies (1)
Mweb
Mweb's reply23 Feb 2017, 14:24
Official

Good day chris83

Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.

We will have our sales team listen to the call between yourself and the agent and provide our findings.

We apologise for the inconvenience you may have experienced and thank you for your feedback.

Kind regards,
MWEB Operations

Best regards,