KM
Karabo M
1 reviews | Active since May 2024
01 Sept 2026, 15:23
Lying sales agents
I called Mweb yesterday for a Fibre package. I asked the sales assistant who was helping me how long it would take for them to deliver she said it would be 3 to 5 days. I asked because I wanted to know if I should cancel my current network provider. The sales assistant said it wouldn't take long. Today when I call in to ask if they received my payment, and also asked the customer care agent what the turn around time is and she said 7 to 14 days. I am so disappointed because the sales person should've been honest so that I could only cancel once they have installed the Fibre. I have been misled. We are starting on the wrong foot, how unprofessional. I would actually appreciate it if they were to speed uo the process as I work from home.
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Replies (7)
Mweb's replyOfficial
01 Sept 2026, 15:41Hi Karabo,
We understand your disappointment, especially after specifically checking the turnaround time before placing your order and making decisions around your existing service based on the information provided. We can appreciate how concerning it is to receive different expectations regarding the activation timeline, particularly when you work from home and rely on a stable internet connection.This is not the onboarding experience we aim to provide. Clear and consistent communication is important, and we understand how the conflicting information has negatively impacted your experience.The team handling your order remains actively engaged and will continue working towards having the service activated as soon as possible. The order continues to receive attention, and the relevant teams will keep pushing for the earliest possible completion of the process.Your feedback regarding the information provided during the sales process and your overall sign-up experience will be shared with our Service Quality Team for review and improvement.We remain committed to seeing your order through to activation and ensuring your onboarding journey reaches a positive outcome. Should you require any further assistance, please continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand your disappointment, especially after specifically checking the turnaround time before placing your order and making decisions around your existing service based on the information provided. We can appreciate how concerning it is to receive different expectations regarding the activation timeline, particularly when you work from home and rely on a stable internet connection.This is not the onboarding experience we aim to provide. Clear and consistent communication is important, and we understand how the conflicting information has negatively impacted your experience.The team handling your order remains actively engaged and will continue working towards having the service activated as soon as possible. The order continues to receive attention, and the relevant teams will keep pushing for the earliest possible completion of the process.Your feedback regarding the information provided during the sales process and your overall sign-up experience will be shared with our Service Quality Team for review and improvement.We remain committed to seeing your order through to activation and ensuring your onboarding journey reaches a positive outcome. Should you require any further assistance, please continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply01 Sept 2026, 15:41
Official
Hi Karabo,
We understand your disappointment, especially after specifically checking the turnaround time before placing your order and making decisions around your existing service based on the information provided. We can appreciate how concerning it is to receive different expectations regarding the activation timeline, particularly when you work from home and rely on a stable internet connection.This is not the onboarding experience we aim to provide. Clear and consistent communication is important, and we understand how the conflicting information has negatively impacted your experience.The team handling your order remains actively engaged and will continue working towards having the service activated as soon as possible. The order continues to receive attention, and the relevant teams will keep pushing for the earliest possible completion of the process.Your feedback regarding the information provided during the sales process and your overall sign-up experience will be shared with our Service Quality Team for review and improvement.We remain committed to seeing your order through to activation and ensuring your onboarding journey reaches a positive outcome. Should you require any further assistance, please continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand your disappointment, especially after specifically checking the turnaround time before placing your order and making decisions around your existing service based on the information provided. We can appreciate how concerning it is to receive different expectations regarding the activation timeline, particularly when you work from home and rely on a stable internet connection.This is not the onboarding experience we aim to provide. Clear and consistent communication is important, and we understand how the conflicting information has negatively impacted your experience.The team handling your order remains actively engaged and will continue working towards having the service activated as soon as possible. The order continues to receive attention, and the relevant teams will keep pushing for the earliest possible completion of the process.Your feedback regarding the information provided during the sales process and your overall sign-up experience will be shared with our Service Quality Team for review and improvement.We remain committed to seeing your order through to activation and ensuring your onboarding journey reaches a positive outcome. Should you require any further assistance, please continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
KM
Karabo M's updateReviewer Update
04 Sept 2026, 10:21Good day
Thank you for the response.
The technicians came this morning to do the installation however I have not received any communication regarding the delivery of the router. I tried to contact the customer care but have not had any luck getting through.
Kindly assist
Thank you for the response.
The technicians came this morning to do the installation however I have not received any communication regarding the delivery of the router. I tried to contact the customer care but have not had any luck getting through.
Kindly assist
KM
Karabo M's update04 Sept 2026, 10:21
Reviewer Update
Good day
Thank you for the response.
The technicians came this morning to do the installation however I have not received any communication regarding the delivery of the router. I tried to contact the customer care but have not had any luck getting through.
Kindly assist
Thank you for the response.
The technicians came this morning to do the installation however I have not received any communication regarding the delivery of the router. I tried to contact the customer care but have not had any luck getting through.
Kindly assist
Mweb's replyOfficial
04 Sept 2026, 10:31Hello Karabo,
We understand your disappointment, particularly as you were given different information regarding the expected delivery timeframe and rely on your internet connection to work from home.We can confirm that your router order has been submitted. Once the router has been released for delivery, the courier will contact you directly to arrange the delivery.We appreciate that you need clarity so that you can plan around your current provider, and we acknowledge how important it is for you to have your fibre service up and running as soon as possible.Kind regards,
The Mweb Team
We understand your disappointment, particularly as you were given different information regarding the expected delivery timeframe and rely on your internet connection to work from home.We can confirm that your router order has been submitted. Once the router has been released for delivery, the courier will contact you directly to arrange the delivery.We appreciate that you need clarity so that you can plan around your current provider, and we acknowledge how important it is for you to have your fibre service up and running as soon as possible.Kind regards,
The Mweb Team
Mweb's reply04 Sept 2026, 10:31
Official
Hello Karabo,
We understand your disappointment, particularly as you were given different information regarding the expected delivery timeframe and rely on your internet connection to work from home.We can confirm that your router order has been submitted. Once the router has been released for delivery, the courier will contact you directly to arrange the delivery.We appreciate that you need clarity so that you can plan around your current provider, and we acknowledge how important it is for you to have your fibre service up and running as soon as possible.Kind regards,
The Mweb Team
We understand your disappointment, particularly as you were given different information regarding the expected delivery timeframe and rely on your internet connection to work from home.We can confirm that your router order has been submitted. Once the router has been released for delivery, the courier will contact you directly to arrange the delivery.We appreciate that you need clarity so that you can plan around your current provider, and we acknowledge how important it is for you to have your fibre service up and running as soon as possible.Kind regards,
The Mweb Team
KM
Karabo M's updateReviewer Update
07 Sept 2026, 14:11Good day
My dissapointment with your services grows every day. On Friday I used the chat bot on your website to enquire about the router and when it will be delivered, I was told it would take 48 to 72 hours. This morning I call in and I am told there is a note on my profile saying that the router must be delivered on the 1st of October. The customer agent assisted me and removed the note she also advised me to use my current router while I wait for the delivery. She also transferred me to the technical team so that they could help me set it up. Her service was great. The call was transferred and I was assisted by Moses who was also efficient and helped me set up the router.
I had signal for 30 minutes and after that I lost connection. I have since been trying to call in and get assistance. Waited twice for about 40 minutes on the line to speak to the technical team but still could not get through. On my third call I spoke to a technician but the call was cut before he could assist. What an inconvenience it is to be your customer. I am seriously considering a cancelation. Please can you sort this out
My dissapointment with your services grows every day. On Friday I used the chat bot on your website to enquire about the router and when it will be delivered, I was told it would take 48 to 72 hours. This morning I call in and I am told there is a note on my profile saying that the router must be delivered on the 1st of October. The customer agent assisted me and removed the note she also advised me to use my current router while I wait for the delivery. She also transferred me to the technical team so that they could help me set it up. Her service was great. The call was transferred and I was assisted by Moses who was also efficient and helped me set up the router.
I had signal for 30 minutes and after that I lost connection. I have since been trying to call in and get assistance. Waited twice for about 40 minutes on the line to speak to the technical team but still could not get through. On my third call I spoke to a technician but the call was cut before he could assist. What an inconvenience it is to be your customer. I am seriously considering a cancelation. Please can you sort this out
KM
Karabo M's update07 Sept 2026, 14:11
Reviewer Update
Good day
My dissapointment with your services grows every day. On Friday I used the chat bot on your website to enquire about the router and when it will be delivered, I was told it would take 48 to 72 hours. This morning I call in and I am told there is a note on my profile saying that the router must be delivered on the 1st of October. The customer agent assisted me and removed the note she also advised me to use my current router while I wait for the delivery. She also transferred me to the technical team so that they could help me set it up. Her service was great. The call was transferred and I was assisted by Moses who was also efficient and helped me set up the router.
I had signal for 30 minutes and after that I lost connection. I have since been trying to call in and get assistance. Waited twice for about 40 minutes on the line to speak to the technical team but still could not get through. On my third call I spoke to a technician but the call was cut before he could assist. What an inconvenience it is to be your customer. I am seriously considering a cancelation. Please can you sort this out
My dissapointment with your services grows every day. On Friday I used the chat bot on your website to enquire about the router and when it will be delivered, I was told it would take 48 to 72 hours. This morning I call in and I am told there is a note on my profile saying that the router must be delivered on the 1st of October. The customer agent assisted me and removed the note she also advised me to use my current router while I wait for the delivery. She also transferred me to the technical team so that they could help me set it up. Her service was great. The call was transferred and I was assisted by Moses who was also efficient and helped me set up the router.
I had signal for 30 minutes and after that I lost connection. I have since been trying to call in and get assistance. Waited twice for about 40 minutes on the line to speak to the technical team but still could not get through. On my third call I spoke to a technician but the call was cut before he could assist. What an inconvenience it is to be your customer. I am seriously considering a cancelation. Please can you sort this out
Mweb's replyOfficial
07 Sept 2026, 14:44Hi Karabo
We have arranged for our onboarding support team to review your account and call you to assist you with the connection setup ASAP.
Kind regards,
The Mweb Team
We have arranged for our onboarding support team to review your account and call you to assist you with the connection setup ASAP.
Kind regards,
The Mweb Team
Mweb's reply07 Sept 2026, 14:44
Official
Hi Karabo
We have arranged for our onboarding support team to review your account and call you to assist you with the connection setup ASAP.
Kind regards,
The Mweb Team
We have arranged for our onboarding support team to review your account and call you to assist you with the connection setup ASAP.
Kind regards,
The Mweb Team
KM
Karabo M's updateReviewer Update
08 Sept 2026, 11:05Good day.
I am still waiting for the call?!
The router was delivered this morning however I still have no connection and I have tried to contact you guys through the live chat and telephonically and I am always informed that I'm being transferred to the technical team and then nothing happens. Please have someone call me at your earliest convenience.
I am still waiting for the call?!
The router was delivered this morning however I still have no connection and I have tried to contact you guys through the live chat and telephonically and I am always informed that I'm being transferred to the technical team and then nothing happens. Please have someone call me at your earliest convenience.
KM
Karabo M's update08 Sept 2026, 11:05
Reviewer Update
Good day.
I am still waiting for the call?!
The router was delivered this morning however I still have no connection and I have tried to contact you guys through the live chat and telephonically and I am always informed that I'm being transferred to the technical team and then nothing happens. Please have someone call me at your earliest convenience.
I am still waiting for the call?!
The router was delivered this morning however I still have no connection and I have tried to contact you guys through the live chat and telephonically and I am always informed that I'm being transferred to the technical team and then nothing happens. Please have someone call me at your earliest convenience.
Mweb's replyOfficial
08 Sept 2026, 11:10Hi Karabo,We understand your frustration, especially as your router has now been delivered but you’re still unable to connect and have already tried reaching us through our support channels.We’ve submitted a follow-up to our Onboarding Support Team regarding the call that was requested. We cannot confirm when the team will contact you, but the follow-up has been sent for their attention.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Sept 2026, 11:10
Official
Hi Karabo,We understand your frustration, especially as your router has now been delivered but you’re still unable to connect and have already tried reaching us through our support channels.We’ve submitted a follow-up to our Onboarding Support Team regarding the call that was requested. We cannot confirm when the team will contact you, but the follow-up has been sent for their attention.Kind regards,
The Mweb Team
The Mweb Team