Lte Telkom Sim Reactivation

Lte Telkom Sim Reactivation Mess around Longest story ever - short version. Was meant to immigrate in March. Covid cancelled that. Got hold of Mweb straight away to reverse cancelation request... Was told everything was done. 7th May - no wifi.. Almost a week later after numerous calls and promises of being called back... Nothing is sorted out. Apparent problem Telkom never reactivated Sim. Mweb solutions have ranged from sim swap, take out another contract... Still no idea if they've even requested Telkom to reactivate sim. Been through every department at mweb, keep getting shoved from pillar to post. Yet mweb still takes their money??