LTE service

After having mediocre service from Mweb for months with their ADSL package I called in to cancel my service so I could move to a better service provider. I was convinced by 1 of their retention agents to take up an LTE package instead which, he claimed, would provide better service and speed. Received my router yesterday and with the expectation of getting better service, I rushed home to set it up only to find that the LTE network is completely down. My ADSL had already been disconnected so I had no connectivity to either package as of yesterday, and it seems the problem is still persisting. If this is an indication of what service I will be receiving from the LTE product then I would like to cancel my account with Mweb ASAP and I will gladly deliver the router to their offices. Service delivery is terrible and UI refuse to pay for ****py service. I should have canceled the shoddy service months ago.