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1 reviews | Active since Dec 2016

17 May 2018, 09:10

LTE device sold under false pretenses

Mweb sold me an LTE device knowing that I was moving house. The sales person confirmed on a recorded call as well as in writing that I would have coverage at my old address as well as my new address. I moved house on 29 April and saw that the device picks up NO signal. I then cancelled with Mweb on 30 April and told them to come and collect their device since it was sold to me under false pretenses. Since 30 April I have called 8 times and submitted 3 support tickets. Not one person has bothered to contact me yet you still send me an invoice even after cancelling? You will not even send me an address where I can courier the device back to! Mweb you need to sort this out!

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Replies (3)
Mweb
Mweb's reply17 May 2018, 14:36
Official

Good day Sarah

Thank you for taking the time to bring this matter to our attention.

We have checked the account and noticed that this has been escalated to the relevant department to investigate and then assist with the cancellation.

They will then make arrangement on the best way forward to get the device back from you

We will forward your comments to the relevant manager.

Kind regards

MWEB Client Services

Mweb
Mweb's reply17 May 2018, 14:37
Official

Good day Sarah

Thank you for taking the time to bring this matter to our attention.

We have checked the account and noticed that this has been escalated to the relevant department to investigate and then assist with the cancellation.

They will then make arrangement on the best way forward to get the device back from you

We will forward your comments to the relevant manager.

Kind regards

MWEB Client Services

's update19 May 2018, 15:20
Reviewer Update
And still nobody bothers to contact me. I'm not sure what you're investigating. It's a CANCELLATION. I have all the proof in writing. You do too. There is nothing to investigate. You told me it will work, it doesn't! It's as easy as that. Advise your accounts department that this account is cancelled and they need to stop sending me invoices.