LTE DEVICE - POOR SERVICE

Good day,

I purchased a LTE device from Mweb on the 27th of Sept 2018, which was working perfectly until the 19th of November 2018. From the 20th of November we have had no service till today. I had logged a call with Mweb on the 21st of November- they advised that I receive an sms with the reference number which was not done until i called the next day for it. I have been calling the call center repeatly, for feedback every second day, No one seems to be able to assist efficiently. The only thing they say is that they will escalate to the 3rd party- They cannot assist further or provide any deadline as to when my problem will be fixed. I only received 2 sms's from Mweb advising that they are investigating the query - with no real feedback. Last week we discovered that the sim from Cell c is faulty. When I called the call center- I was told i would receive a new sim , however I am still awaiting on feedback.

I cannot be paying for something that is not working. Mweb needs to refund me for the days that they are not providing service, as I took the contract with them and not their 3rd party. This is from the 20th of November 2018. A manager from MWEB needs to contact me with regards to the LTE Device and provide me with proper feedback as to when this matter will be sorted, as this is unacceptable.

I have been a client with Mweb for past 2 years - This is the worst customer experience I have ever experience