1 reviews | Active since May 2018
LTE-A wireless speed sold not a reality and ****************
Changed from ADSL (2 mbps) to new LTE-A (30 mbps) as I was sold a faster line speed which I needed. The reality of it is that the upgrade in speed was in fact a downgrade and worse on connectivity ranging from 0.5mbps to 2mbps and sometimes the occasional at best 7mbps but never lasts long. I then want to cancel contract due to Mweb defaulting on promise\sale and they now want to charge me for the free WIFI. I don't mind paying for the WIFI if I got what was sold to me. It is the principle of the matter that is not right and the more I escalated the least was done. This is unacceptable service delivery and business practice which people should be aware of when selecting service providers and unfortunately will be moving away to better providers.
Good afternoon
Thank you for bringing this to our attention.
Having looked into your account and I see you have been contacted by one of our technical specialists, who suggested that you perhaps try the Cell C LTE.
He escalated to the relevant department to contact you to assist with changing this.
We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Good afternoon
Thank you for bringing this to our attention.
Having looked into your account and I see you have been contacted by one of our technical specialists, who suggested that you perhaps try the Cell C LTE.
He escalated to the relevant department to contact you to assist with changing this.
We will remain in contact with you until this has been resolved.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services